Refund and Return Policy

At KinderFizz, your satisfaction matters to us. If something isn't right with your order, we've made returns straightforward and stress-free.

30-Day Returns

You have 30 days from the date your order arrives to request a return. To qualify, items must be unused, in the same condition you received them, and sent back with all original packaging, tags, and accessories. Our team is happy to guide you at every step. We do not charge any restocking fees.

Return Policy Summary

  • Return Window: 30 days from the date of delivery.
  • Condition: Items must be unused, in original condition, and returned with all original packaging, tags, and accessories.
  • Assistance: Our support team will help you throughout the return.
  • Restocking Fee: None. We never charge a restocking fee.

Who Pays for Return Shipping

Defective, damaged, or incorrect items: We cover the full cost. This applies whenever you receive the wrong product, an item damaged in transit, or anything otherwise faulty.

Change of mind: If you ordered the wrong item, it doesn't fit, or you simply changed your mind, the return shipping cost is your responsibility. Original shipping charges are not refundable.

How to Start a Return

  1. Reach out: Email Support@kinderfizz.com with your order number and the reason for your return.
  2. Pack it up: Place the item back in its original packaging along with any accessories, tags, and paperwork.
  3. Ship it: Follow the steps in the return authorization email we send you, using the carrier or method we recommend there.

Refunds

Inspection: When your return reaches us, we check the item against our return criteria.

Timing: Once approved, your refund is issued to your original payment method. It usually takes up to 7 business days to appear, depending on your bank or card provider.

Exchanges

Need a different size, color, or product? Email us at Support@kinderfizz.com and we'll arrange a quick exchange for you.

Items That Can't Be Returned

For hygiene and safety reasons, certain items can't be returned. Any such product is clearly labeled as non-returnable on its product page.

Questions?

Visit our FAQ page or get in touch with our customer service team anytime.

Contact Information

Store Name: KinderFizz

Address: 4637 E Daley Ln, Phoenix, Arizona 85050, United States

Phone: +1 (520) 542-1237

Email: Support@kinderfizz.com

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM MST (Arizona)

Response Time: We aim to reply within 1–2 business days.